Here at I WEAR MY STYLE, we are committed to deliver your orders within the stipulated time period of 15 working days. We offer Cash on Delivery in all of India except for North Eastern States. We have tie ups with some of the leading logistics company in India like DTDC, Aramex, Quantium and First Flight Couriers. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. We ship on all week days (Monday to Saturday), excluding public holidays.
We offer free shipping in case of pre paid orders. For gift wrapping option, kindly contact our customer care. It comes at an additional cost. Cash on Delivery comes with an additional cost of INR 100 only.
DAMAGES IF ANY
If when you receive your parcel you notice that it is damaged or tampered with you should refuse to accept it. You can call our customer care or mail us at email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Shipping cost will be borne by us.
I WEAR MY STYLE offers an EASY 3-day refund/ exchange policy on apparel.
IWMS will accept returns on the following items for store credit within 30 days from the time your order is shipped:
No returns will be accepted in case of footwear, jewellery or bags (unless the item is defective).
Returned items must be unused, unworn, and in their original condition and packaging.
In case of any order with multiple purchases (i.e. more than 1 purchase), exchange/ return is only applicable for one item. Hence, if doubtful about size, we suggest you make one purchase and then move on to the next.
To receive a full store credit, return your item(s) within 7 days of your order being shipped. Items should be returned in their original condition. If the return is due to a size issue (applicable for apparel only), it is the member’s responsibility to pay for return shipping. No refund will be made in case the item is returned due to a size issue. No refund will also be made in case the customer is personally not happy with the quality of the product. Refunds are only made in case of genuine defects in the item.We will use the balance amount as store credit which can be used by you on your next purchase.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package. All returns which are not valid will not be accepted and will be sent back. Should you wish to return all or a part of your order, you need to let us know within 2 working days from the date of receiving your parcel. You can call our customer care numbers between 10:30 A.M. and 6:3 P.M. from Monday to Friday, 10:30 A.M. to 5 P.M. on Saturdays. Sundays we are closed.
Alternately, you can also write to us at firstname.lastname@example.org. You will receive an email authorising the returns. Please bear in mind that we should receive the return package within 7 days of us sending the authorizing email.
Post receipt of the returned product(s), we will inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return product(s) from you. All refunds will be made out through cheques or online funds transfer.
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at email@example.com .The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.
ABOUT STORE CREDITS:
We do not issue cash refunds for returned items, but we will credit your IWMS account for the full purchase amount of the returneditem.
Store credit can be used towards any items for I WEAR MY STYLE.
If your store credit exceeds the total amount of your next purchase, the excess credit balance will remain in your account and will be available for use towards any future purchases.
If your store credit does not cover the amount of your next purchase, you will be asked for another form of payment to cover the balance.
Merchandise that is not returned within 10 days of your original purchase date will not be accepted by our warehouse and will be returned to you. In case the transit time is longer, we require you to send us the tracking number of the parcel within 5 days of the original order being shipped to you.